Office Policies

At Lifetime Dental office we will help you understand what you can expect from us as well as what we expect from you. Therefore, please ask any questions you have to clarify expectations or treatment. This assists us in providing you with the best possible dental care. 
 

When you arrive at Lifetime Dental, please let the receptionist know you are here. Please note any changes in your address, phone numbers, health history or insurance information. Providing your cell phone number allows us to contact you via text to confirm appointments and providing your e-mail address will ensure that you receive any electronically mailed information from our office. 

Does Lifetime Dental accept referrals?

We accept and appreciate new patients and referrals. This office is built upon healthy, satisfied and enthusiastic patients. Your referral of a friend or family member is the greatest compliment you can give us!

Cancellation Policy
We understand that there may be occasions that require scheduling changes to your appointments.  We reserve time at our office that is dedicated solely to your care, and in order to ensure operational efficiency, we require two (2) business days notice for cancellation of appointments.  We ask that you give us as much notice as possible if you have to change your appointment time so that we may offer the time to another patient.

If less than two (2) business days notice is given to cancel an appointment you will be marked as a "NO SHOW" appointment.

As per the Saskatchewan College of Dental Surgeons guidelines all clinics have the right to charge for "NO SHOW" visits.  The charge for these no show visits will be determined based on the nature and time booked for the appointment.

There are many times when our patients require urgent or emergency treatment and therefore require an appointment as soon as possible.  When patients give the office advance notice of their need to cancel a scheduled appointment, this time can in turn, be allocated to those patients in need of urgent treatment.  In this way the office can best serve the needs of ALL patients.
Exceptions will be made for illness or personal tragedy.

Why don’t you accept payment directly from my insurance company?

Dental plans, offered by many employers, are a means to help you pay for your dental treatment. Most Canadians enjoy dental plans and the insurance companies that provide them are actually benefit carriers. Carriers reimburse patients based on the level of assistance or coverage decided by the patient’s employer.

When you visit our office, it’s our dentists’ role to make a treatment plan based on your oral health needs. Your needs may be different from what is reimbursed by your dental plan. It is your right to decide whether or not to go ahead with any treatment.

Your choice of dental treatment should be based on your needs as a patient. If you agree to have the treatment, it’s your responsibility to pay for it. It is the responsibility of the insurance company/benefits carrier’s to reimburse you for the amount covered by your dental plan.

At Lifetime Dental we require full payment for treatment the day it is provided.  Our receptionist will assist by submitting your claim to your insurance company on your behalf.  Please ensure your insurance information is current when you visitour office.  Your insurance company will reimburse you in a timely manner.

Should you require financial assistance for your dental treatment, you may contact a social services agency to see if you qualify for government-funded dental care or you can contact the local dental school at the University of Saskatchewan where senior dental students provide treatment at a reduced cost.

Dental services may seem expensive.  The good news is that you can avoid costly dental treatment by brushing, flossing and visiting your dentist regularly for dental exams. Regular dental exams cost money, but they are less expensive than fixing serious dental problems that stem from neglect.